APBA TG Human Resource Pte Ltd
📍 Clarke Quay, Central Region (Remote)
🏢 Administrative Assistants (Administration & Office Support)
🕒 Contract/Temp
💰 $3,500 – $4,900 per month
We are looking for an organised and proactive Engagement & Operations Support Officer to support the delivery of a national engagement initiative focused on increasing public participation and awareness across diverse community groups.
This role is suitable for candidates with experience in administrative support, stakeholder engagement, outreach coordination, customer service, and event operations. You will work closely with internal teams and external partners to support outreach activities, events, communications, and operational processes.
Key Responsibilities
Engagement & Outreach
- Support engagement plans to increase awareness and participation among community and institutional partners
- Assist with outreach efforts targeting different audience groups such as youths, families, seniors, and digitally less engaged communities
- Support offline outreach activities including roadshows, pop-ups, and community-based activations
- Coordinate with internal teams and external stakeholders to ensure smooth service delivery
Partnership & Event Management
- Support the identification and coordination of partnerships with community organisations, institutions, and other stakeholders
- Assist in planning and executing events, outreach activations, and community engagement activities
- Manage event logistics and administrative arrangements to ensure smooth operations
- Liaise with partners, vendors, volunteers, and ambassadors to support on-ground execution
Operations & Customer Service
- Support helpdesk and call centre operations, including follow-up and escalation of enquiries where required
- Draft responses to public enquiries and support feedback handling processes
- Maintain service standards across public-facing touchpoints
- Support process improvements to enhance customer experience and responsiveness
Risk Management & Administration
- Support the development and maintenance of SOPs, records, and documentation
- Assist with identifying operational issues and coordinating follow-up actions
- Provide secretariat support, including meeting coordination, scheduling, and record-keeping
- Perform other administrative duties as assigned
Requirements
- Interest in communications, events, arts management, public policy, or related areas
- Experience in project coordination, programme support, administrative support, outreach, or stakeholder engagement will be advantageous
- Strong organisational skills with good attention to detail and accuracy
- Good written and verbal communication skills
- Able to engage professionally with internal and external stakeholders
- Strong team player with a collaborative working style
- Proficient in Microsoft Office and digital communication tools
- Able to manage multiple tasks in a fast-paced environment
- Adaptable, resourceful, and solutions-oriented
Employer questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Singapore?
- What’s your expected monthly basic salary?
- How many years’ experience do you have as an Operations Support Officer?
- Which of the following types of qualifications do you have?
- Do you have Partnership Development experience?
- How much notice are you required to give your current employer?